Order processing times :
All orders are processed within 1-2 days. By "order processing", we mean the consideration and preparation of your order before sending it.
Delivery times for orders :
Our standard delivery times are between 10 and 15 working days under normal circumstances.
However, in case of force majeure (war, global pandemic, postal or transport strikes, etc.) these times may be extended. However, we do everything possible to deliver your order as soon as possible.
If you still have not received your order 35 working days after placing it, please contact our team as soon as possible. This will allow us to find the cause of the non-receipt of your order.
After 35 days, we will no longer be able to refund an undelivered order. It will be necessary to address a complaint to the postal services.
If you have any questions, do not hesitate to contact us at email@example.com, a member of our team will be happy to answer you.